We want to be sure you’re happy with your Meat Head Charcoal. We accept returns for orders placed within 30 days of your receipt, provided it is unused and is still in its original packaging. We only accept returns due to quality issues or damage that may have occurred during shipping. We will not ask for you to ship the item(s) back to us, but we do ask when you submit your request for return to please share a picture of the issue for verification.
For products purchased from an authorized dealer, their return policy applies — please contact them directly for more information.
To be eligible for a refund, the following criteria must be met:
- All orders must be from a MeatHeadCharcoal.com order. We are not able to offer returns on items purchased outside of our direct website.
- All returns must be processed within 30 days of original purchase.
- Any shipping costs from the original order are non-refundable
Once your return has been approved, please allow up to 15 business days to process your refund. Refunds will be returned to the original form of payment.
We do not price match with dealers or competitors.
For additional questions or concerns, please reach out to firstname.lastname@example.org